Terms and Conditions for Gardeners Tower Hill

These terms and conditions apply to all gardening services supplied by Gardeners Tower Hill and set out the basis on which bookings are accepted, services are delivered, and payments are made. By making a booking, the customer agrees to be bound by these conditions. These terms are intended to create clarity and fairness for both parties, whether the work involves routine maintenance, seasonal tidying, planting, lawn care, hedge trimming, or a one-off garden project. They should be read carefully before confirming any appointment.

In these terms, references to “we”, “us”, and “our” mean the service provider, and “you” or “your” means the customer or the person authorised to arrange the work. These conditions apply to domestic and commercial garden services unless a separate written agreement states otherwise. If any specific service is described in a quotation, estimate, or booking confirmation, that description will form part of the agreement together with these terms.

We aim to provide a professional, reliable gardening service, but we may adjust scheduling or the scope of work where necessary to reflect weather conditions, access issues, plant health, site safety, or other practical considerations. Nothing in these terms affects your statutory rights as a consumer under UK law.

Booking Process

Bookings may be requested by telephone, email, online form, or other agreed method. A booking is not confirmed until we have accepted the request and, where required, received any deposit or initial payment stated in the quotation or booking summary. We reserve the right to decline a booking where the work requested is outside our service range, cannot reasonably be completed safely, or is subject to limitations such as poor access, restricted parking, unsafe conditions, or seasonal factors.

Before work begins, you must provide accurate information about the property, including the size of the area to be maintained, the condition of the garden, any known hazards, access arrangements, water supply, and whether waste removal is required. Any estimate or quote is based on the information available at the time. If the actual conditions differ significantly, we may revise the price, timing, or scope of the service after discussing the matter with you. A revised quotation may be issued if the changes are material.

When a date or time has been arranged, we will use reasonable efforts to attend as scheduled. However, gardening work is often affected by rain, wind, frost, drought, or other adverse conditions. If weather or site conditions make the work impractical or unsafe, we may reschedule without liability for any inconvenience caused. We may also pause or stop work where continuing would risk damage to plants, turf, fixtures, or equipment.

Payments and Charges

Prices will be stated in the quotation, estimate, invoice, or booking confirmation where possible. Unless we agree otherwise in writing, all charges are due in full on completion of the work or within the payment period shown on the invoice. For larger projects, regular maintenance contracts, or supply of materials, we may require a deposit or staged payments in advance. Any deposit requested will be clearly stated before the booking is accepted.

Our charges may reflect labour, materials, disposal costs, travel time, specialist equipment, and any additional services agreed during the job. If you ask us to undertake extra work not included in the original booking, we may charge for that work at our standard rate or at the rate agreed at the time. We will normally seek approval before carrying out additional chargeable tasks, unless immediate action is required to prevent damage or address a safety issue.

If payment is not made by the due date, we may suspend further services until the account is settled. We reserve the right to charge reasonable costs incurred in recovering overdue sums, subject to applicable law. Any prices quoted are normally exclusive of VAT unless stated otherwise. Where VAT is applicable, it will be shown separately on the invoice.

Cancellations, Rescheduling, and Access

You may cancel or reschedule a booking by giving reasonable notice. Unless a different notice period is stated in your quotation or service agreement, cancellations made with less than 24 hours’ notice may incur a cancellation charge, especially where staff, transport, or materials have already been allocated. Where a deposit has been taken, we may retain part or all of it to cover genuine losses, depending on how much notice is given and whether the slot can be rebooked.

If we need to cancel or move an appointment because of illness, severe weather, equipment failure, safety concerns, or events beyond our control, we will contact you as soon as reasonably practicable to arrange an alternative date. We will not be liable for indirect losses arising from a necessary reschedule, provided we act reasonably and in good faith. Repeated access problems, such as locked gates, incorrect key arrangements, or unrestrained animals, may be treated as a cancellation at your request or as a failed attendance.

It is your responsibility to ensure that we can access the property at the agreed time and that any relevant instructions are clear. If access is not available, or if the area to be worked on is not ready and this causes delay, we may charge for lost time, a return visit, or both. Where parking permits, keys, or special entry arrangements are needed, you must make these available in advance. Failure to do so may affect the completion of the work.

Service Standards and Responsibilities

We will carry out the agreed gardening work using reasonable care and skill, in line with the information supplied and the condition of the site at the time of service. As living material is involved, results can vary according to weather, soil condition, existing plant health, and seasonal growth patterns. We do not guarantee that plants, lawns, or hedges will respond in a particular way after treatment, pruning, feeding, or relocation, unless a specific written guarantee has been given.

You are responsible for informing us about hidden hazards, fragile items, underground utilities, irrigation systems, insect activity, contaminated areas, or any protected plants or features that may affect the work. If you request us to move, trim, remove, or otherwise alter a plant or structure against our advice, you accept the associated risk, except where damage is caused by our negligence. We may refuse to carry out work that appears unlawful, unsafe, or likely to cause unnecessary harm.

Any materials we supply remain our property until paid for in full, where such retention is permitted by law. Materials sourced by you are your responsibility unless we expressly agree to handle them on your behalf. Where we recommend products or methods, such recommendations are made in good faith but do not amount to a guarantee of outcome. We may rely on trade knowledge, but this does not replace the need for proper site conditions and realistic expectations.

Liability and Limitations

We will not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for loss or damage arising from the service will be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law.

We are not responsible for losses that are indirect or consequential, including loss of profit, loss of business, or loss arising from third-party actions, unless such loss is a foreseeable result of our breach and cannot lawfully be excluded. We are also not liable for pre-existing defects, hidden structural issues, deterioration caused by weather, or damage resulting from the natural condition of plants or soil. Where a garden feature is unstable or in poor repair, we may advise caution and may decline to work on it.

Any claim relating to damage, loss, or unsatisfactory work must be reported within a reasonable time after the service has been completed or after the issue ought reasonably to have been discovered. We may request photographs, access to the site, or other information to investigate the matter. If a valid claim is established, we may choose to re-perform part of the service, offer a partial refund, or take another reasonable remedy in accordance with applicable law.

Waste Removal and Environmental Compliance

Where waste removal is included, we will handle green waste, branches, grass cuttings, leaves, and similar garden debris in a responsible manner. Unless otherwise agreed, waste produced during the work may be removed by us and transferred to authorised facilities, subject to the terms of the booking and any applicable disposal charges. If waste removal is not included, you are responsible for arranging disposal in accordance with the law.

We expect all parties to comply with UK waste regulations, including rules governing duty of care, transfer, segregation, transport, and disposal of controlled waste. You must not ask us to dispose of materials that are prohibited, hazardous, or outside the normal scope of garden waste without prior agreement. This includes items such as chemicals, asbestos, fuel, sharp metal, electrical goods, builders’ rubble, or contaminated soil unless a separate arrangement has been made and lawful handling is possible.

Where waste transfer notes, permits, or other documents are required, we will complete them in accordance with legal obligations and the information available to us. If you wish to retain any waste for composting, reuse, or other purposes, you must tell us before the work starts. Once removed from the site, waste may no longer be recoverable. Any extra charges for difficult loading, heavy waste, or multiple disposal trips will be explained where reasonably practicable.

Complaints, Force Majeure, and General Terms

If you are dissatisfied with any aspect of the service, please raise the matter promptly so we can investigate and, where appropriate, correct it. We aim to resolve issues fairly and without unnecessary delay. No waiver of any right under these terms will be effective unless we agree to it in writing. If any clause is found to be invalid or unenforceable, the remaining clauses will continue in full force to the extent permitted by law.

We shall not be in breach of these terms, nor liable for any failure or delay in performance, where such failure or delay results from events beyond our reasonable control. These may include severe weather, fire, accident, equipment breakdown, supply shortages, transport disruption, public health restrictions, or other unforeseen events. If such circumstances continue for a significant period, either party may discuss ending the affected booking without further obligation, save for payment for work already completed.

The agreement between us represents the entire understanding relating to the booked service and supersedes previous discussions or informal arrangements to the extent they are inconsistent with these terms. No person other than the parties to the contract shall have any rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999, unless the law requires otherwise.

Governing Law

This contract, and any dispute or claim arising from it, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law or mandatory legal rights provide otherwise. By using our gardening services, you confirm that you have read, understood, and accepted these terms and conditions.

These gardeners terms and conditions are designed to support transparent, lawful, and professional service delivery. They apply alongside any written quotation or service note provided for your particular booking. If there is any conflict between these terms and a specific written agreement signed by both parties, the specific agreement will take priority to the extent of that conflict.